{"id":2255,"date":"2020-09-28T07:30:00","date_gmt":"2020-09-28T12:30:00","guid":{"rendered":"https:\/\/minnesota.safefoodtraining.com\/2026\/?p=2255"},"modified":"2020-09-18T17:45:40","modified_gmt":"2020-09-18T22:45:40","slug":"food-service-managers-guide-for-mask-enforcement","status":"publish","type":"post","link":"https:\/\/minnesota.safefoodtraining.com\/2026\/certified-food-protection-manager\/food-service-managers-guide-for-mask-enforcement\/","title":{"rendered":"Fantastic New Food Service Manager’s Guide for Mask Enforcement"},"content":{"rendered":"\n

In order to comply with Stay Safe MN guidance, restaurants are required to ask guests and staff to wear a properly fitted face-covering<\/a> in indoor settings. For the most part, customers will automatically adhere to these guidelines, but there are some that will argue or refuse to follow them. What should food service managers do in order to comply with mask enforcement guidelines and prevent an incident with an unruly guest who refuses to wear a face-covering in dining areas?<\/p>\n\n\n\n

\"Food<\/figure>\n\n\n\n

How Food Service Managers Can Promote Mask Use Without Confrontation<\/h3>\n\n\n\n

Food service managers<\/a> have enough on their plate as it is, so dealing with customers who refuse to follow mask mandates adds additional frustration during already trying times. We have a few suggestions that may ward off a confrontation before it begins.<\/p>\n\n\n\n

Food service managers should have clear signage that masks are required indoors. Customers should be made well aware of that before they even set foot in your establishment. Since reservations are required for indoor dining, guests should be reminded when making these reservations that that will not be allowed in the building without a face covering. We’d also recommend that you provide curbside pick-up and let potential guests know that to-go orders are available. If you have these options available, those who do not wish to wear masks will have the ability to order from your restaurant without stepping foot inside.<\/p>\n\n\n\n

People are usually understanding if they know ahead of time that these rules are in effect, so making it abundantly clear could go a long way towards preventing frustration.<\/p>\n\n\n\n

We’ve talked to a few restaurateurs who have had customers try to use a couple of popular lines of reasoning in order to enter dining rooms without face coverings. The two most common reasons guest attempt to boycott face coverings are:<\/p>\n\n\n\n