During certified food manager training, we have time to discuss general food service issues beyond food safety, and we’re hearing a lot of students vent their frustrations with supply chain issues. It seems that many suppliers are having a hard time getting certain ingredients, cleaning supplies and other essentials to restaurants and other food service businesses that need them. What should certified food managers do in the wake of our recent supply shortages?
Solutions for Supply Chain Shortages for Certified Food Managers
Supply shortages resulting in not receiving all the ingredients necessary in order to produce every item on your menu disappoints not only certified food managers, but your loyal customers who attempt to order a menu item only to be told that it is unavailable or will be altered in some way that doesn’t quite resemble their expectations. In order to prevent customer frustration, it might be wise to:
- Inform guests of substituted or unavailable items when seated
- Include a printed list of unavailable ingredients in menu
- Design specials out of items in stock to create more choices
- Reduce menu size to compensate for commonly out of stock ingredients
Most of our patrons have been to the grocery store and been unable to find certain food items they commonly use at home, so they’ll usually be pretty understanding if they are aware of the situation ahead of time. Frustrations will start to arise when they place their order only to find they have to make another selection. It even gets worse when they’ve already ordered and a server informs them their dish is unavailable after time has passed, so make sure all of your staff is up to date on shortages in the kitchen.
When it comes to cleaning supply shortages, it’s vital that certified food managers have everything you need in order to sanitize, stock handwashing stations and clean your facilities. While you may be able to 86 mozzarella sticks or braised sea bass, you cannot 86 hand soap or sanitizer solutions. If your supplier is unable to provide essential cleaning supplies, a certified food manager should do their due diligence by searching warehouse clubs, other restaurant suppliers or even grocery stores in order to ensure your facility can still produce food safely without risk of contamination from bacteria, viruses or raw protein products.
Have you been affected by recent supply shortages?