Certified Food Protection Manager Archives

June 13, 2022June 13, 2022

Food Safety Advice For Visitors In The Kitchen

The kitchen of most food businesses can be a busy place, and often you may have vendors, maintenance staff and other non-food service personnel either working or passing through your kitchen. Since these guests are not technically food-service workers, is there any outlined food safety management training necessary for these individuals? Food safety managers are obligated to cover every foodborne illness risk, and this may mean taking the time to assess what steps need to be taken for non-staff kitchen visitors in your establishment.

Food Safety Precautions for Visitors in Food Preparation Areas

Before we take the time to discuss precautions, it may be important to outline who should and should not be visiting your kitchen. There are many individuals who have business there, but before we invite grandma and the neighbors to hang out on the line there should be some ground rules.

When considering outside visitors, kitchen managers need to ask staff to respect the boundaries of the kitchen. If visitors don’t have a business-related purpose in food preparation areas, they should be asked to wait in public spaces. It’s not that we’re against friends and family stopping by; it just adds potential safety risks and possible foodborne-illness hazards to have untrained personnel in the kitchen.

Outside individuals who may have business in your establishment may include:

Vendor representatives
Delivery personnel
Maintenance staff
Corporate managers

Your vendors and food service suppliers should already have some situational awareness in the kitchen and may know better than to get in the way in a busy environment. However, if they’re handling food that is being inspected, sampled or delivered, it’s best to ensure bare-hand contact rules are followed. The same goes for delivery drivers. Most of these types of kitchen visitors have already been trained in some respects for food safety, but it’s always prudent to keep an eye out for potential contamination risks.

If you have planned maintenance whether it’s hood vent cleaning, equipment repair or any other type of work being done in your kitchen that does not involve food preparation, take steps to ensure that all food product is removed from areas where work is being done. Even if it’s something as simple as having new shelving installed in dry storage, the potential for contamination can be high in these situations.

Finally, larger food businesses, especially those with multiple locations, may have corporate higher-ups stop by. Most of these types may not have had food safety management training but may look to get involved in some food preparation activities during their time in your kitchen. Be prepared to respectfully ask them to not handle food if that is not the nature of their visit.

How do you deal with visitors to your establishment?

May 11, 2022May 16, 2022

What To Know If You Are Suddenly Left Without A MN CFPM

All Minnesota food businesses are required to employ a certified food protection manager (CFPM), but what happens if a restaurant or other food facility loses theirs without warning? Do they have to shut down temporarily until they hire or train a new one? Fortunately, the MN food code isn’t that strict and does give some leeway for replacing a certified food manager who departs suddenly.

MN CFPM — *Image credit: maridav via 123rf*

The Certified Food Manager Training Window

The good news is that the regulations for hiring or training a new certified protection manager in Minnesota allow for 60 days from the departure of one CFPM to the date they are replaced. Food protection certification is not transferable from one staff member to another, so be proactive in scheduling training or hiring a new CFPM as soon as possible.

If you’re looking to promote from within, there are two training options when it comes to gaining certification, online and in person. If you’ve lost a MN CFPM suddenly, online certified food protection manager classes may be the quickest and most convenient method of gaining certification. Online food certification classes can be taken at any time and contain all the materials necessary to pass the exam. In-person classes do happen rather frequently if you prefer to engage with an industry professional with experience running certified food protection manager courses. With instructor-led courses, you’ll also be able to take the exam on the same day as the training where online course study and food certification exam scheduling may have a gap.

The 60-day grace period doesn’t just apply to losing a CFPM suddenly, new establishment openings and re-openings after a temporary closure also receive this same grace period.

We never like to see sudden management departures, but do you have a plan if your MN CFPM has to depart on short notice?

May 9, 2022April 18, 2022

How To Guide For CFPMs Dealing With Foodborne Illness Complaints

Certified food protection managers (CFPMs) go to great lengths to keep the food they serve safe, but from time to time a customer may experience symptoms of a foodborne illness after eating in your establishment. While you don’t expect to hear a customer complain about being sick from consuming your product, you should still be prepared in the event they contact you to complain of symptoms. CFPMs with a plan to deal with foodborne illnesses can help deescalate a situation with an upset customer and can go a long way towards resolving a food safety issue you may be unaware of.

Certified Food Protection Manager Tips for Resolving Food Poisoning Complaints

There’s a right way and a wrong way for certified food managers to take phone calls concerning a possible food poisoning case. You should never start by assuming that the guest may have been sickened at home or at another restaurant. Taking the strategy that they may be at fault will instantly put them on the defensive. It’s also important not to be apathetic towards the situation, but rather act in a professional manner. When a guest complains of foodborne illness, the certified food protection manager should:

Be sympathetic
Gather as many details on their dining experience as possible
Assess the time frame between their patronage and symptoms
Offer to look into the situation
Promise to follow up with them if requested

CFPMs being concerned for your guests will show that you care about the safety of your food. We’re not talking about admitting fault without investigating, we’re simply talking about being sympathetic to the situation.

Details will be important, and they’ll also show that you’re taking the situation seriously. Make sure you find out when they dined in your establishment, what they ordered and how long afterward they experienced symptoms. It might also be a good idea to ask if anyone else in their party ordered the same menu items and if they experienced any symptoms. The timing and symptoms will be an important detail to note as it could pinpoint the type of pathogen that may have affected them.

After taking down this information, take the time to assess the possibility that this illness could have come from your restaurant. As a certified food protection manager, you should review food handling procedures for the product in question. If you find questionable practices or a gap in food safety training, you should address them as soon as possible.

Finally, certified food protection managers should follow up with your guest if they request it. If they’ve seen a doctor for symptoms and the diagnosis is a foodborne illness, address whether it is plausible the source was your facility. If you receive multiple complaints, you need to work with your local health department to resolve the issue.

As a CFPM how do you deal with foodborne illness reports?

April 4, 2022March 22, 2022

CFPMs Take Advantage Of The New Meal Kit Market

Restaurant patrons have taken to cooking at home more over the past few years, and this gives food businesses and restaurants the opportunity to take advantage of this new market. If you’re looking for a way to reach new customers and give them a chance to cook their favorite menu items at home, you may want to consider offering meal kits with everything they need to prepare their favorite dish. Since you’re not cooking these meals in-house, there’s a different set of challenges involved. Let’s consider what Certified Food Managers ( CFPMs ) should consider when preparing meal kits for customers to cook at home.

CFPMs Food Safety Challenges for Take Home Meal Kits

Meal kits can help boost your business, but certified food protection managers must make your staff aware of the unique food safety hazards is the key to doing it safely. Your kit can include raw protein ingredients, fresh vegetables, cooked products and dried spices, so there are several different food handling rules you have to consider.

The biggest concern will be cross-contamination during preparation and packaging. Make sure all fresh ingredients are stored away from raw products at all times. If you sell these kits at high volume, have your certified food protection manager designate space in your walk-in refrigeration so there can be no risk of cross-contamination during storage.

The highest risk of cross-contamination may occur during packaging. Many of these meal kits fit into one large box, so keeping raw food separated from fresh ingredients can create some difficulties. If you do use one large box for these kits, we suggest tightly sealed and separate containers for raw ingredients. We’d also recommend taking it a step further and placing these sealed containers in a separate box within the larger crate for dual-layer protection. It’s also important to consider some sort of cold pack or ice bag to keep cold foods cold during transport.

Since you’re not cooking these items in your establishment, temperature control is left up to the consumer, but that doesn’t mean you can’t take steps to give them the information they need to cook every ingredient properly. Include incredibly detailed recipe cards that list proper cooking temperatures. You can experiment with cooking times of meal kit ingredients in your restaurant and include that information, but CFPMs should remember not every oven will cook at precisely the same rate. Include warnings that will indicate the properly cooked temperature for each ingredient. You may even wish to go so far as to offer probe thermometers at an additional cost.

Are you using meal kits as a way to reach new customers?