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August 11, 2025August 25, 2025

Serving All Guests: A Certified Minnesota Food Manager’s Guide to Service Animal Rules

Service animal or emotional support animal, which is okay in your establishment?

Service animal rules for Minnesota food managers-Picture of service animal, dog, with a man in a wheel chair. Feet only to the chest, no head showing. — Learn the service animal rules for Minnesota food managers.

With the Labor Day weekend approaching, restaurants across Minnesota are preparing for a welcome surge of customers looking to enjoy the last days of summer. As a certified Minnesota food manager, finding the right balance to ensure a smooth and positive experience for every guest is a top priority. One situation that can cause confusion for even the most seasoned staff is navigating the rules around animals in the dining room. Understanding the clear legal distinctions between service animals and other animals is not just excellent customer service—it’s a critical part of your compliance and hospitality strategy.

Knowing the correct way to welcome a guest with a service animal while confidently upholding your establishment’s policies is key. This guide will clarify the official service animal rules so you and your team can handle any situation with professionalism and respect.

Supporting All Guests: A Commitment to Hospitality

Before diving into specific rules, it’s important to frame this issue as one of hospitality and inclusion. According to the CDC, one in four adults in the United States lives with a disability. This means a significant portion of your customer base may rely on a service animal to navigate the world. For these individuals, dining out isn’t just a meal; it’s an exercise in trusting that establishments will be accessible and welcoming. By training your team to handle these situations correctly, you are not just following the law—you are showing a large and loyal segment of your community that they are valued and respected.

The Law Is Clear: Service Animals Are Welcome

Service animal rules — Learn the service animal rules to stay compliant with federal and state laws!

Under the Americans with Disabilities Act (ADA), a service animal is not a pet. Businesses serving the public must allow service animals, working animals considered medical equipment, to accompany their handlers in all areas open to customers. For a restaurant, this means the main dining room, waiting areas, and restrooms.

Understanding the legal definition of a service animal and permissible questions is crucial.

- What is a service animal? The ADA defines a service animal as a dog that has been individually trained to do work or perform specific tasks for a person with a disability. In some cases, a miniature horse may also qualify. The animal’s task must directly relate to the person’s disability.
- What can you ask? When it is not obvious what service an animal provides, you may only ask two questions:
  - - “Is the dog a service animal required because of a disability?”
    - “What work or task has the dog been trained to perform?”

What can you NOT ask? You cannot ask about the person’s disability, require them to show medical documentation, or demand a special ID card or training certificate for the animal. You also cannot charge a fee for the service animal.

Service Animals vs. Emotional Support Animals: A Crucial Distinction

Sometimes miniature horses can serve as legal service animals.

This is where most confusion arises. While often grouped together, emotional support animals do not have the same legal protections as service animals under the ADA. You and your staff must understand the difference.

Emotional Support Animals Are Not Service Animals: No one individually trains an emotional support, therapy, comfort, or companion animal to perform a specific job or task. Its presence provides a benefit, but it does not have the legal standing of a service animal. Therefore, the ADA does not grant them access to public places, such as restaurants.
Your Policy Matters: You may legally prohibit emotional support animals from your dining room. This holds true even if you have a pet-friendly patio. You can enforce a “no pets” policy for animals that do not meet the ADA’s definition of a service animal.

Clear Communication is Key: Having a clear, consistent policy and training your staff to communicate it politely is crucial. A customer may not be aware of the difference, and a respectful explanation can help prevent a difficult situation from escalating.

Maintaining a Safe and Welcoming Environment for Everyone

Accommodating a service animal does not mean sacrificing the safety and comfort of your other guests. The ADA outlines reasonable behavioral standards for service animals, and the handler is responsible for meeting them.

The Handler Must Be in Control: The service animal must be under the handler’s control at all times. This usually means being on a harness, leash, or tether. The animal should be well-behaved, not barking excessively or creating a disturbance.
When You Can Ask an Animal to Leave: You can legally ask for a service animal to be removed from the premises if it is out of control and the handler does not take effective action to control it, or if the animal is not housebroken.
Serve the Handler, Not the Animal: If you justifiably remove a service animal, you must still serve the person with the disability. The goal is to address the animal’s behavior, not to refuse service to the individual.

Navigating the rules for service animals is a vital part of being a certified food manager in Minnesota. By understanding the law, training your team on the two key questions, and knowing the difference between service animals and emotional support animals, you can ensure a safe, legal, and welcoming environment for all your guests this Labor Day and beyond.

Don’t wait for a challenging situation to test your team’s knowledge. Whether you are pursuing an initial certification or need to fulfill your three-year continuing education requirements, Safe Food Training offers personalized, instructor-led options in Minnesota to ensure you and your team are prepared.

Protect your customers and your reputation by registering for a course today.

August 3, 2025August 4, 2025

Food Safe Training: A Guide for School Cafeteria Workers

Effective safe food training is the most important step for protecting student wellness. As a certified food protection manager on the front lines, your role is more critical than ever, with many schools now offering breakfast, lunch, and after-school meals. A focused review of food safety is the best way to prepare for a healthy and successful school year.

Your Back-to-School Safe Food Training Checklist

Before the school year kicks into high gear, it’s the perfect time for a thorough review of your facilities and procedures. A simple checklist helps you avoid overlooking details.

1. Start with a Comprehensive Deep Clean

A clean kitchen is a safe kitchen. After a quieter summer, certified food protection managers must oversee a thorough sanitation of all food service areas before the first food delivery arrives. This provides easier access to storage and hard-to-reach places. Pay special attention to these hidden breeding grounds for bacteria:

- Floor Drains: Moisture and food particles can accumulate in drains, creating an ideal environment for pathogens like Listeria. Use an approved drain sanitizer regularly.

- Behind and Under Equipment: Daily cleaning often misses the areas behind ice machines, ovens, and counters. To thoroughly clean and sanitize floors and walls, pull equipment away from the walls.

- Dry Storage Areas: Shelving for dishes and food products can collect dust and debris. Wipe down all shelving and storage containers to prevent contaminants from falling onto clean dishes or into food.

2. Review Critical Food Handling Procedures

Serving hundreds of students safely requires constant vigilance. A pre-service team meeting is the perfect setting to reinforce these core food safety principles that all school cafeteria workers must master.

- Master Temperature Control: The temperature “danger zone” (between 41°F and 135°F) is where bacteria multiply at the fastest rate. Hot foods must be held at or above 135°F, and cold foods must be kept at or below 41°F. Remind staff to check holding temperatures using a calibrated thermometer frequently. When reheating food, ensure it passes through the danger zone as quickly as possible to prevent bacterial growth.

- Prevent Cross-Contamination: Use separate cutting boards, utensils, and gloves for raw meats and ready-to-eat foods, such as fresh fruits and vegetables. This simple but critical step prevents the transfer of harmful bacteria from one food item to another.

- Uphold No-Bare-Hand Contact: This is a non-negotiable rule in the food service industry. All ready-to-eat foods must be handled with single-use gloves, tongs, scoops, or deli tissue. Ensure these utensils are clean, in good condition, and are readily available at all workstations.

3. Reinforce Staff Hygiene and Wellness Policies

Healthy people staff the healthiest kitchens. Food safety extends to personal practices, so it’s crucial to review your team’s role in preventing the spread of illness.

- Champion Proper Handwashing: Gloves are not a substitute for clean hands. Review the proper handwashing technique—using soap and warm water for at least 20 seconds—before starting work, after handling raw meat, after using the restroom, and before putting on new gloves.

- Enforce an Employee Health Policy: Staff must understand the importance of reporting symptoms, such as vomiting, diarrhea, or fever, to a manager. Establish a clear policy that outlines when an employee must stay home from work to prevent the potential spread of an outbreak.

- Maintain Professional Appearance: Clean uniforms, properly restrained hair, and minimal jewelry are not just about looks—they are vital for preventing physical contaminants from ending up in food.

Are You and Your Team Certified and Ready?

These procedures are central to any professional food safety program. Whether you’re a certified food protection manager or a key part of the cafeteria staff, ensuring that you and every team member hold a valid food safety certification protects your students, your colleagues, and the school’s reputation.

If you or your employees need certification, contact us to learn about our instructor-led safe food training options in Minnesota. We can get you and your team certified and ready to serve safely.

July 27, 2025October 27, 2025

MDH Digital Doorway: Your Guide to Certified Food Protection Manager License Application

Certified food protection manager license application help from Safe Food Training!

As a professional certified food protection manager in Minnesota, staying current with your certification is a top priority. Whether you are a newly trained certified food safety manager or a seasoned professional in the industry, a significant change has arrived that affects how everyone interacts with the Minnesota Department of Health (MDH). As of April 1, 2025, the MDH exclusively accepts applications through its online portal, and understanding this new process is essential.

To make it easier, I’ve created a step-by-step video guide to walk you through the entire process.

Watch Our Step-by-Step Video Guide

Before diving into the written steps, you can watch my video that walks you through the new MDH portal. It’s a great way to see the process in action!

▶️ Watch the Video Guide to the MDH Portal Here

For a detailed breakdown, here are the three key phases: creating your account, uploading your course documents, and renewing your certification with a claim code.

Getting Started: Creating Your Secure Portal Account

Your first step in the digital application process is to create a secure account with the Minnesota Department of Health. This account will serve as your central hub for managing your certified food protection manager license Application, both now and in the future. It’s a one-time setup that is crucial for all subsequent steps.

Step 1: Locate the Portal. You can navigate directly to the portal at https://mn-mdh.portal.opengov.com or find it by searching for “MN Department of Health Licensing System.”
Step 2: Sign Up. In the top right corner of the page, click “Login” and then select “Signup.” It is recommended that you choose the option to “Sign up using Secure Portal.”
Step 3: Verify Your Email. You will need to enter your email address, create a username, and set a password. The MDH system will then send a verification email to the address you provided. You must click the link in this email to activate your account before you can log in and proceed.

How to Renew: Using Your Unique Claim Code

For professionals renewing their certification, the process requires an additional piece of information: a claim code. This code links your new continuing education documents to your existing professional record in the MDH system.

Locating Your Claim Code. The state should have mailed or emailed this unique code to you. If you cannot find it, you must contact the department directly. Email health.fmc@state.mn.us, provide your identifying information (full name, license number, etc.), and request your claim code.
Step 1: Claim Your Record. Once you have your code, log in to your MDH portal account. On the main dashboard, locate and select the “Claim a record” option, typically found in the lower right area.
Step 2: Submit and Finalize. An input window will appear. Enter your claim code exactly as it was provided to you and press “Submit.” This will successfully link your account to your renewal application, allowing you to upload your new continuing education certificate and pay the renewal fee online.

Navigating a new system can feel daunting, but following these steps will ensure your application is handled correctly and efficiently. Keeping your certified food protection manager credential current is a hallmark of your professionalism and commitment to public health.

If you haven’t completed your required training yet, Jeff Webster and the team at Safe Food Training are here to help you succeed. Register for an upcoming certification or renewal course today!

July 21, 2025July 21, 2025

RECALL ALERT! Egg-Cellent Food Safety Advice For the Rash of Recalls

A recent Salmonella outbreak linked to recalled eggs has already caused over 130 illnesses and at least one death across ten states, making rigorous Minnesota food safety protocols more critical than ever. As a food professional, you know that your customers’ trust is the most vital ingredient in your business. With a recent surge in product recalls in the news, this guide provides the essential advice you need to navigate the complexities of a product recall, protect your patrons, and reinforce your commitment to the highest standards of food handling.

A recall isn’t just a news alert; it represents a real and present danger. Understanding the stakes is the first step toward building a more resilient food safety culture.

Understanding the Threat: The Real-World Impact of Recalls

When a major supplier recalls millions of products, people nationwide feel the ripple effect. For Minnesota’s food service industry, it’s a direct call to action. Consequences of contamination extend far beyond spoiled inventory, underscoring the importance of unwavering diligence.

Public Health Is on the Line: The recent Salmonella outbreak is a stark reminder that recalls are issued because products can cause serious harm. Each statistic represents an individual who fell ill after eating at an establishment they trusted.
Vulnerable Populations Are at a Greater Risk: Foodborne pathogens can cause severe illness, especially in young children, older adults, and individuals with compromised immune systems. Your role in preventing their exposure is critically important.
Your Reputation Is Your Business: A single foodborne illness incident traced back to your establishment can cause irreparable damage to your reputation. Maintaining compliance with Minnesota’s food safety laws isn’t just about passing inspections; it’s about upholding the trust that keeps your doors open.

Your Minnesota Food Safety Checklist for a Recall

Once you learn of a recall, you must act swiftly and precisely to contain the threat. Vague assumptions are not enough—you need a clear, systematic process for responding. This checklist can help you manage the situation effectively.

Identify and Isolate

First, determine if the recalled product is in your facility. Time is of the essence.

Check Your Inventory: Compare your stock immediately against the recall notice. Check for specific brand names, plant codes, and expiration or lot dates. The recent egg recall, for example, listed specific plant codes and Julian dates to help identify affected batches.
Segregate and Label: If you find a recalled product, isolate it from all other foods and equipment to prevent cross-contamination. Move it to a secure, designated area and label it clearly with a sign like, “DO NOT USE—RECALLED PRODUCT.”

Clean and Sanitize

Proper disposal and sanitation are essential to eliminate the pathogen from your environment.

Follow Disposal Guidelines: Discard the recalled product according to health authority recommendations. The CDC warns retailers must remove recalled products from sale and properly dispose of them to prevent consumption.
Conduct a Deep Clean: Thoroughly wash, rinse, and sanitize all surfaces and equipment that may have come into contact with the recalled items. This includes refrigerators, storage racks, countertops, cutting boards, utensils, and even employee aprons.

Ready to renew your certification for a food safety manager in Minnesota? Register today!

Proactive Prevention: Strengthening Your Food Handling Protocols

The best way to handle a recall is to have strong preventive systems already in place. Use this event as an opportunity to review and reinforce your food safety procedures, transforming a reactive moment into a proactive strategy.

Refine Supplier and Receiving Practices

Your food is only as safe as its source.

Partner with Trusted Suppliers: Work exclusively with reputable suppliers who can provide documentation of their food safety practices and third-party audits.

Keep Meticulous Records: Implement a “first-in, first-out” (FIFO) system and maintain detailed receiving logs for all deliveries. Proper documentation enables rapid traceability, allowing you to pinpoint a product’s origin in minutes, not days.

Invest in Continuous Team Training

Egg Recall! Follow our food safety tips to avoid foodborne illness in Minnesota!

A well-trained team is your ultimate defense against foodborne illness.

Make Training an Ongoing Priority: Food safety is not a one-time event. Regular training sessions ensure your staff is always current on best practices, from proper handwashing and cross-contamination prevention to recognizing the symptoms of foodborne illness.
Stay Current with State Requirements: In Minnesota, certified food protection managers are required to complete continuing education every three years to renew their certification. This requirement is a valuable opportunity to refresh your team’s knowledge and reinforce your commitment to excellence.

Ultimately, recalls and outbreaks serve as critical reminders of the responsibilities you carry as a food professional. Taking decisive action during a recall and committing to continuous improvement are the hallmarks of a truly safe operation. Protecting public health is the cornerstone of Minnesota food safety, and investing in your team’s education is the most effective way to honor that commitment.

Don’t wait for the next recall to strengthen your defenses. Whether you are pursuing an initial certification or need to fulfill your three-year continuing education requirements, Safe Food Training offers personalized, instructor-led options in Minnesota to ensure you and your team are prepared. Protect your customers and your reputation by registering for a course today.